If the received goods are defective or does not correspond your expectations
You have a period of 15 days from receipt of your order to verify and report it by email from the Contact Us page after this time no refund will be made.
To get the refund you simply send us the products in their original packing and condition, new and clean with a copy of the invoice inside the package by the carrier of your choice.
Reimbursement of products and part of shipping (shipping fee 4,71 €) and will be automatically deducted on your next order upon receipt of your package by our customer service.
Shipping charges of sending and returning goods are your responsibility.
You must ship the goods to the following address :
2 rue de la libération
The package back period is 2 to 7 business days.
You must retain proof of date of posting, if not, if lost, no refund will be made.
Packages returned postage due will be systematically refused.
Sac-en-gros.fr will reimburse the customer the amount of items returned within a statutory period of 14 days following receipt of the package on our premises, subject to the conditions below :
All items must be returned in their original packaging with labels intact and as you have been sent.
Sac-en-gros.fr reserves the right to reject any refund if the items were visibly used.